Effective Date: 01/07/2025
Website: https://spicesandnuts.co

At Spices and Nuts Co, your satisfaction is important to us. Due to the nature of our products, we take returns and exchanges seriously and follow strict guidelines to ensure quality and safety.

1. Perishable Goods Policy

Most of our products are perishable food items and therefore not eligible for return or exchange unless they arrive damaged, defective, or incorrect. This helps us ensure food safety for all customers.

2. Damaged or Incorrect Items

If you receive an item that is:

  • Incorrect

  • Damaged

  • Defective

  • Missing from your order

Please contact us within 7 days of delivery with your:

  • Order number

  • A description of the issue

  • Photos of the product and packaging (if applicable)

📧 Email: returns@spicesandnuts.co

We will review your request and, if approved, offer a replacement, store credit, or full refund (including shipping, if applicable).

3. Non-Returnable Items

We do not accept returns on:

  • Opened or used products

  • Perishable goods (spices, nuts, etc.) not damaged or defective

  • Sale or clearance items

  • Gift cards

4. Return Shipping

If a return is approved, we will provide instructions on how to send the item back. In most cases, return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Refunds

Refunds (if approved) will be processed to your original payment method within 5–10 business days of receiving the returned item or approval of your refund request.

6. Exchanges

We do not offer direct exchanges for food items. However, if your product was damaged or incorrect, we will send a replacement at no additional cost to you.

7. Need Help?

We’re here to make things right. If you have questions about returns or exchanges, contact us at:

Spices and Nuts Co
📧 Email: info@spicesandnuts.co
🌐 Website: https://spicesandnuts.co